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Refund Policy Refund Policy Refund Policy

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Refund Policy

Refund Policy

According to article :  L. 221-18 of the Consumer Code, you have a period of 14 days  from receipt of your order  to return the item(s) that do not suit you, subject to compliance with the conditions set out below, otherwise, we unfortunately cannot offer you a refund or exchange.


GENERAL CONDITIONS OF REIMBURSEMENT 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To make a return, you must provide us with a receipt or proof of purchase.

CANCELLATION REFUND (before 9 p.m. on the day of the order) 

If you wish to cancel an order placed on the day and the order has not been sent, a refund is automatically granted.

REFUND GRANTED (IF APPLICABLE)

There are certain situations where only a partial refund is granted: 

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.


EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you wish to exchange it for the same item, please contact us via the contact form.


GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 


PROCESS OF REIMBURSEMENT (IF APPLICABLE)

If you are eligible for reimbursement, the process is as follows:

Shipping And Returns International free are easy, simply You will receive a free returns Number by email  

for a returns number and send your item to our returns centre for fast processing. We'll get you a replacement or refund in a snap! (reimbursement a delay of one to two days following your Bank)


LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received your refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If after completing all of these steps you still have not received your refund, please contact us via the contact form on our site:  https://shopping111.com/pages/return-and-refund-photo

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